Clear terms for a thoughtful working relationship.

Last updated: September 17, 2026

Terms and Conditions

These Terms and Conditions govern your use of the Storybound House website and any writing, editing, design, publishing, or related services purchased from us. By using this website, approving a proposal, or making a payment, you agree to these terms and to the project terms stated in your proposal or service agreement.

1. If you do not agree to these terms, please do not use the website or purchase our services.
2. You must be legally able to enter a contract in your jurisdiction. If you act for another person or organization, you confirm that you have authority to bind them.
3. A project begins only after the scope, schedule, price, and payment terms have been accepted and any required initial payment has cleared.
4. Your proposal or service agreement forms part of these terms. If it contains a project-specific provision that conflicts with this page, the signed project-specific provision controls.

Definitions

“Website” means the pages, content, and forms available through storyboundhouse.com.

“Client,” “you,” or “your” means the person or organization using the website, requesting a proposal, or purchasing services.

“Storybound House,” “we,” “us,” or “our” means the writing and publishing-services provider identified in your proposal or service agreement.

“Services” means the writing, editing, design, publishing assistance, marketing support, consulting, or related work described in an accepted proposal.

“Deliverables” means the drafts, manuscripts, designs, files, or other work we agree to provide.

Our Services

Every engagement is governed by an agreed scope. You are responsible for reviewing project details, providing accurate source material, responding to questions, and giving feedback within the agreed schedule. We may use carefully selected employees or independent contractors to complete specialist work, and they must follow the confidentiality obligations applicable to the project.

We do not guarantee publication, sales, bestseller status, media coverage, awards, literary representation, or any particular commercial result. Publishing platforms, retailers, distributors, and other third parties make their own independent decisions.

Client Materials, Accuracy, and Approvals

You confirm that you have permission to provide and use all material supplied to us. You remain responsible for the truth, legality, permissions, releases, citations, and final subject-matter accuracy of the published work. Where a manuscript includes medical, legal, financial, scientific, or other specialist claims, appropriate professional review may be required before publication.

Your approval of a draft, design, or final file confirms that you have reviewed it. Changes requested after final approval may require a new scope, schedule, and fee.

Payments and Project Scheduling

Fees, deposits, installments, taxes, and due dates are stated in the project proposal or invoice. Unless that document says otherwise, payments already earned for completed work are non-refundable. We may pause work when an invoice is overdue or when required materials or feedback have not been provided.

Refund Policy

Change of Mind

You may request a full refund before writing, editing, design, research, scheduling, or other project work begins. If you cancel within one hour of placing an order but administrative or payment processing has already started, documented processing costs of up to 15% may be deducted. Once project work begins, any refund is limited to the unearned portion of the fee after completed work and non-recoverable costs are deducted.

Deliverables That Do Not Match the Agreed Brief

If a deliverable materially fails to meet the documented project requirements, notify us in writing and identify the unmet requirements. We will first use the revision, correction, reassignment, or replacement options included in the agreement. If we cannot correct a verified material failure, the parties may agree to an appropriate partial refund based on the affected portion of the work.

Late Delivery

If a milestone is delayed for reasons within our control, we will provide a revised delivery plan. A refund or credit may be considered when a material delay remains unresolved after reasonable written notice. Delays caused by late client feedback, missing materials, scope changes, third-party services, emergencies, or events outside our reasonable control do not qualify.

Refund Time Frame and Exclusions

Refund requests must be submitted in writing within 120 days of the relevant delivery. Requests made after that period may not be considered. Refunds are generally unavailable for minor correctable issues, subjective preference after the agreed brief has been met, delays caused by the client, approved work, work used or published by the client, or requests made before the included revision process has been completed.

Revisions and Scope Changes

Included revisions are defined in your proposal. Revisions address the agreed brief and do not include a new concept, audience, structure, direction, or substantial material introduced after approval. Additional work will be quoted separately before it begins.

Confidentiality and Ownership

We treat project communications and unpublished materials as confidential and use them only to perform the services, administer the project, or meet legal obligations. After full payment, ownership of the final approved deliverables transfers as stated in your agreement. Working files, unused concepts, licensed materials, third-party assets, tools, methods, and pre-existing intellectual property remain subject to their original ownership or license terms.

Website Use and Limitation of Liability

You may not misuse the website, attempt unauthorized access, interfere with its operation, or copy protected site content beyond uses permitted by law. To the maximum extent permitted by applicable law, Storybound House is not liable for indirect, incidental, special, or consequential loss. Our aggregate liability relating to a paid project will not exceed the amount paid for the affected services.

Changes and Contact

We may update these terms when our services, technology, or legal obligations change. The date above identifies the latest version. Questions or formal notices may be sent to contact@storyboundhouse.com.